DELIVERY
Diamond Engagement Rings from our 'Design Your Own Ring'
service and Wedding Rings are normally available for delivery within 10 working
days. Urgent orders can normally be accommodated sooner.
We have many Eternity Rings in stock but if we have to make
a bespoke ring for you, it can take up to 3-4 weeks. We also have around 1,500 items of
Diamond Jewellery and Gemstone Jewellery in stock so these items are
normally available for delivery within 5 working days.
If you would like to confirm if an item you have selected
for purchase is in stock, please call 0800 977 4855 prior to placing your order
online. If you place your order and the item is not in stock we will contact
you immediately to either offer you a full refund, or we will make the item
especially for you. Please note that this can take 3-4 weeks.
We will be more than happy for you to Visit Us in Hatton
Garden if you would like to see any jewellery. Items for delivery within the UK
are sent free of charge by the Royal Mail Special Delivery Next Day service.
This service requires a signature to confirm receipt so please ensure that
somebody is available to sign for the package. If you require a more discreet
service, you can visit us in Hatton Garden.
We deliver outside the UK using our preferred courier which
is fully insured. Please call or email for prices. Please note that we will not
accept orders from the following countries due to an increase of fraud:
Indonesia, Ukraine, Yugoslavia, Lithuania, Egypt, Romania, Bulgaria, Turkey,
Morocco, Vietnam, Russia, Pakistan, Malaysia, Nigeria, Israel, Iran, Cameroon,
Gambia and Ghana.
RETURNS
We recommend that you return your goods by hand or via Royal
Mail Special Delivery to ensure the items remain intact while in transit.
Please make sure that you obtain proof of postage and that the items are
returned in the condition as first sent, with gift packaging and tags.
Jewellery must not have been worn. Earrings cannot be returned and are not
included in our 30 day money back guarantee. Items showing signs of wear and
special and bespoke orders cannot be accepted for return.
Items received after 30 days will not be accepted for
return. Returns are not accepted for Groupon and KGB deals.
The
refund amount will be the purchase price minus payment processing fees. The refund will be made using the same mode used when
purchasing the item. |
