PRODUCTS
Can I See The
Jewellery Before I Buy It?
Yes. Being office based, we can offer you the unique
service of being able to view the items you see on our website in person. One
of our experienced jewellery consultants will be able to advise you with any
questions you may have. Visits are strictly by appointment only. Please note that although we have an extensive
stock of diamonds that you can see in person, some of the diamonds are located
in offices in America, Belgium, India, and Israel and are shipped to the UK
once sold. This helps us offer you wide selection of diamonds from the best
sources possible.
Can You Make
Jewellery That I've Seen Elsewhere?
Yes we can. Any design or style of jewellery you have
seen in the high street or another website can be made by us, usually at a
lower cost due to owning our own manufacturing facility. This includes diamond
and coloured stone jewellery. Simply email a picture of the jewellery to us at
info@diamondrocks.co.uk and we will contact you to discuss further the details
about your specific jewellery piece. We also offer a bespoke
design your own ring service. Any jewellery idea you have can be made into
an actual jewellery piece.
Can You Make the
Ring Setting If Sometime I Like Is Not on Your Website?
Yes. We can make
any setting you like. All you have to do
is simply send us an image, photo, or drawing by email to
info@diamondrocks.co.uk or bring it with you when you make an appointment. We
will provide you with a quote before commencing any work. We can even make a
ring that you have designed yourself.
Do You Provide
Insurance Valuations?
Jewellery valuations are provided free of charge with our
Diamond Engagement Rings and any other jewellery costing over £1000. For any
items under £1000 it must be requested and there may be a small charge.
Should I Insure My
Jewellery?
Yes! We strongly
recommend that you insure your jewellery as soon as you receive it. Our diamond
setters have many years of experience and setting is done to the highest
possible standards. Any loss of diamonds will not fall under any guarantee from
Diamond Rocks. Your home and contents insurance may not cover you for the loss,
damage, or theft of a single valuable item of jewellery so separate coverage
may be a good idea. We recommend obtaining a quote from experienced jewellery
insurance specialists, T H March Insurance Solutions.
I Don't Know The
Ring Size - What Should I Do?
You can use our Ring Size Chart which will give you a
good indication of size. Please contact us if you need any further help and we
can guide you through some other ideas.
If I Need Some
Advice, Who Can I Contact?
If you need help with choosing the right Diamond
Engagement Ring, please feel free to contact us at any time during the decision
process for advice. Our experts have been in the jewellery industry for 25 years
so we can help you decide on a budget or help select the perfect piece of
jewellery for any occasion.
Is The Jewellery
Hallmarked?
Yes. All our jewellery is hallmarked at one of the UK's
Government Regulated Assay offices. UK Hallmarks are a sign of quality around
the world.
What Guarantee Do
You Offer?
Please review our Guarantee page for full details.
What Is Your
Policy On Conflict Diamonds?
All the diamonds that we buy are traded under the
Kimberly Process and are conflict free. We do not buy from any source that
cannot verify the rough diamond has been cut by a participant of the Kimberly
Process. All diamonds have been purchased from legitimate sources not involved
in funding conflict in compliance with United Nations Resolutions.
PRICES
Do The Prices
Include Vat?
Yes. All prices shown on Diamond Rocks include VAT at 20%
plus Free Insured UK delivery.
Can You Price
Match as I’ve Seen the Ring Cheaper Elsewhere?
We would be happy to price match any other retailer.
Please contact us for more details.
Can I Claim My Vat
Back As I Am From An Exempt Country?
If you are purchasing from a VAT exempt country or an
international traveller living outside the EU, please contact us for details on
how you can reclaim your VAT.
Will Incorrect
Prices Be Honoured?
Sorry, no. We display prices of thousands of loose stones
and hundreds of items of ready-made jewellery so occasionally prices may be
subject to data entry errors. We make great efforts to ensure that our pricing
is accurate, however, we reserve the right to correct pricing errors and we
will not honour incorrect prices. Prices are also subject to change without
notice.
PAYMENT
What Methods Of
Payment Do You Accept?
We accept the following method of payments: Visa,
MasterCard, Switch, Solo, Electron, Personal Cheque, Bank Draft, Building
Society Cheque, Cash (by visiting us in person only and subject to HMRC defined
limits), BACS Transfer, CHAPS Transfer, PayPal, LMG Card, and Pay4Later.
Can I Purchase
Goods Using A Finance Method?
Yes! We are very happy to offer a variety of finance
options to our customers with plans ranging from 6, 12, 24 & 36 month
repayment plans. Applying for credit is fast and simple. On the final stage of
the checkout process, select Pay4Later and then you will be asked to complete
the credit agreement. Sign it online and you will get a decision within one
hour. When accepted, pay a deposit and that's it! Check our Finance page for
more information.
Can I Pay Over The
Phone?
Yes. You can pay by calling us on 0800 977 4855.
Is It Safe To Use
My Card On The Internet?
Barclaycard Merchant Services are used for our payment
transactions which are collected through a secure server. Security is provided
by Sage Pay which is one of the market leaders in secure services. If you would prefer to pay by credit or debit
card over the phone, please call 0800 977 4855 or you can send an email to
info@diamondrocks.co.uk listing exactly what you would like to purchase and we
will contact you as soon as possible to process your order. You can also pay by
visiting us in person at our Hatton Garden location.
ORDER & DELIVERY
How Much Do You
Charge For Shipping In The UK?
All our jewellery is sent fully insured and free of
charge.
Can I Collect My
Order?
Yes. Please call us on 0800 977 4855 or email us on
info@diamondrocks.co.uk to make an appointment.
Will My Jewellery
Be Sent Fully Insured?
Yes. Items are sent free of charge by Diamond Rocks using
the Royal Mail Special Delivery Next Day service which is fully insured by us
with no additional charge (UK mainland only). Please note that this service
requires a signature to confirm receipt so please ensure that somebody is
available to sign for the package.
Will You Ship
Outside The UK?
We deliver outside the UK using our preferred courier and
the service is fully insured. Please call or email us for a price quote. Please
note that we will not accept orders from the following countries due to an
increase of fraud: Indonesia, Ukraine,
Yugoslavia, Lithuania, Egypt, Romania, Bulgaria, Turkey, Morocco, Vietnam,
Russia, Pakistan, Malaysia, Nigeria, Israel, Iran, Cameroon, Gambia, and Ghana.
How Do I Return
Jewellery?
Please review our Guarantee for full details of the items
that can be returned. We recommend that you return your goods by hand or via Royal
Mail Special Delivery to ensure the items are insured in transit. Please make
sure that you obtain proof of postage. We are not liable for any postage costs
of returned items.
How Is The
Jewellery Delivered?
Items are sent free of charge by us using the Royal Mail
Special Delivery Next Day service. This service requires a signature to confirm
receipt so please ensure that somebody is available to sign for the package.
Alternatively, if you would like to collect your jewellery piece in person or
if you require a more discreet service, you can visit us in Hatton Garden.
How Long Does A
Bespoke Ring Take To Deliver?
It usually takes 10 working days. Please remember that
this is a bespoke service and the ring is being made especially for you or your
loved one.
What If I Need To
Cancel My Order?
If the item has already been sent, you are still entitled
to return under the terms set in our Guarantee section. We recommend that you
return your goods by hand or via Royal Mail Special Delivery to ensure the
items remain intact while in transit. Please make sure that you obtain proof of
postage and that the items are returned as first sent, with gift packaging and
tags. Jewellery must not have been worn. Your statutory rights are not
affected.
What If I've
Change My Mind about A Bespoke Ring?
We understand that when you want to surprise your loved
one with an engagement ring, there can be potential issues that you didn't plan
for or are out of your control. For example, the ring size can be incorrect,
your loved one would like another style of ring, or in the worst case the
proposal is not accepted. In these
situations, we will allow you to replace (or resize free of charge) the
engagement ring for another piece of jewellery of an equivalent value.
