Guarantee & Price Match

OUR 30 DAY MONEY BACK GUARANTEE

For your peace of mind, Diamond Rocks offer a 30 day money back guarantee or exchange on online orders excluding earrings. Earrings cannot be returned. In order to receive money back or an exchange on a purchase, the item must be unworn and in the same condition as it was when it was first purchased. Diamond Rocks will assess the state of all returned items and will issue a refund only once the item has been confirmed by Diamond Rocks. 

Any bespoke jewellery or items created by the ‘Design Your Own Ring’ service cannot be returned or exchanged unless the product is faulty (see below for our 'Design Your Own Ring' Guarantee).


'DESIGN YOUR OWN RING' GUARANTEE

We know that there may be times when you create an item of jewellery to give as a gift and it doesn’t work out as planned. For example, you may create an engagement ring and your girlfriend would prepare a different style or type of metal. In these cases, Diamond Rocks will allow you to exchange the jewellery for another piece of jewellery of equivalent value. If needed we will give you one free ring resize and we will professionally clean your engagement ring free of charge once during the first year. We also provide a free insurance valuation.


DIAMOND GUARANTEE

If the diamond you have selected from the 'Design Your Own Ring' service is not available, we will offer you a diamond of an equal or better quality for the same price. We will let you know if this is the case and you will not be obligated to continue with your purchase if you don’t want to. 


PRICE MATCH

Diamond Rocks guarantees that identical certified GIA, IGI, HRD or EGL diamonds will be cheaper on www.diamondrocks.co.uk than other internet or high street jewellers. We offer the internet's lowest prices on engagement rings and all other diamond jewellery. 

We are so confident that we will beat any price from another website, that before you make your purchase simply email a link to the product page from the website where you have seen the item (clearly displaying the price) and one of our specialists will be in touch very soon. 

Please note that the price match only applies if paying by debit/credit card.  Paying by 0% interest free credit payment option does not apply for the price match.

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