0800 977 4855 | 020 7831 5433
info@diamondrocks.co.uk

Terms & Conditions

1. The Contract

  • Diamond Rocks must receive payment for the entire price of the goods before your order can be accepted, and the contract formed. Diamond Rocks acceptance of your order brings into existence a legally binding contract between us on the terms set out in the Terms & Conditions.

  • Diamond Rocks are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods and price appearing on our web site.  It is the customers responsibility to read these Terms & Conditions prior to checking out.  By checking out, it is assumed that the customer has agreed to these Terms & Conditions.



2. The Purchase

  • To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. 

  • In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. This is done only to confirm your identity. A credit check is not performed and your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act.

  • By accepting these terms & conditions you consent to such checks being made.



3. Guarantee

  • The Diamond Rocks Money Back Guarantee
    For your peace of mind, Diamond Rocks offers a 30 day money back guarantee or exchange for all diamond jewellery and coloured stone jewellery as long as the item is in the same condition as when first purchased.  Diamond Rocks will assess any returned items to verify that they have been returned in the original condition.  Earrings cannot be returned.  Any special orders or non-standard sizes of diamond jewellery, eternity rings and coloured stone jewellery cannot be returned or exchanged unless the product is faulty. 

  • Our Unique Design Your Own Ring Guarantee
    We understand that when you want to surprise your loved one with an engagement ring, there can be potential issues that you didn't plan for or are out of your control. For example, the ring size can be incorrect, your loved one would like another style of ring or in the worst case the proposal is not accepted. In these situations, Diamond Rocks will allow you to replace (or free resize) the engagement ring for another piece of jewellery of an equivalent value.

  • Diamond Guarantee
    If the diamond you have selected from the Design Your Own Ring process is not available, we will try our best to offer you a diamond of an equivalent or better quality stone for the same price. You will be informed if this is the case and you are under no obligation to continue with the purchase.

  • By accepting these terms & conditions you agree to comply with our Guarantee.



  4. Returns

  • All returns must be made within 30 days for money back or exchange and the goods must be in the same condition as when first purchased.  Earrings cannot be returned. Any special orders or non-standard sizes of diamond jewellery, eternity rings and coloured stone jewellery cannot be returned or exchanged unless the product is faulty.  Returns are not accepted for Groupon, KGB & DealCloud deals.

  • We recommend that you return your goods by hand or via Royal Mail Special Delivery to ensure the items are insured in transit. Please make sure that you obtain proof of postage and that the items are returned as first sent, with gift packaging and tags. Jewellery must not have been worn. Your statutory rights are not affected.
  • We recommend that you return your goods by hand or via Royal Mail Special Delivery to ensure the items are insured in transit. Please make sure that you obtain proof of postage and that the items are returned in the condition as first sent, with gift packaging and tags. Jewellery must not have been worn. Earrings cannot be returned and are not included in our 30 day money back guarantee. Items showing signs of wear and special / bespoke orders cannot be accepted for return. 

    Items received after 30 days will not be accepted for return.  The refund will be made using the same mode used when purchasing the item. Bespoke items and made to order items are not covered by UK Distance Selling Regulations, however we may still offer a refund, please contact us for details (additional charges may apply).

  • By accepting these terms & conditions you agree to comply with our Returns policy.




5. Security & Privacy

  • The Diamond Rocks website will ask you to input your Personal Information such as your name, email address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. All your Personal Information is treated as confidential and kept on a secure server. Our secure socket layer software (SSL) is the industry standard and among the best software available today for secure commerce transactions.

  • Any information that is collected during the order process will only be used by Diamond Rocks to complete the order. Information will be securely stored and not be shared with a third party. We fully comply with all applicable UK Data Protection.

  • Diamond Rocks are not responsible for the content or privacy practices of other sites which have links on our pages.

  • By accepting these terms & conditions you consent to your Personal Information being used for processing your order.
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