Order & Delivery

faq01

How Much Do You Charge For Shipping In The UK?

All our jewellery is sent fully insured and free of charge.

Can I Collect My Order?

Yes. Please call us on 0800 977 4855 or email us on info@diamondrocks.co.uk to make an appointment.

Will My Jewellery Be Sent Fully Insured?

Yes. Items are sent free of charge by Diamond Rocks using the Royal Mail Special Delivery Next Day service which is fully insured by us with no additional charge (UK mainland only). Please note that this service requires a signature to confirm receipt so please ensure that somebody is available to sign for the package.

Will You Ship Outside The UK?

We deliver outside the UK using our preferred courier and the service is fully insured. Please call or email us for a price quote. Please note that we will not accept orders from the following countries due to an increase of fraud: Indonesia, Ukraine, Yugoslavia, Lithuania, Egypt, Romania, Bulgaria, Turkey, Morocco, Vietnam, Russia, Pakistan, Malaysia, Nigeria, Israel, Iran, Cameroon, Gambia, and Ghana.

How Do I Return Jewellery?

Please review our Guarantee for full details of the items that can be returned. We recommend that you return your goods by hand or via Royal Mail Special Delivery to ensure the items are insured in transit. Please make sure that you obtain proof of postage. We are not liable for any postage costs of returned items.

How Is The Jewellery Delivered?

Items are sent free of charge by us using the Royal Mail Special Delivery Next Day service. This service requires a signature to confirm receipt so please ensure that somebody is available to sign for the package. Alternatively, if you would like to collect your jewellery piece in person or if you require a more discreet service, you can visit us in Hatton Garden.

How Long Does A Bespoke Ring Take To Deliver?

It usually takes 12-15 working days. Please remember that this is a bespoke service and the ring is being made especially for you or your loved one.

What If I Need To Cancel My Order?

If the item has already been sent, you are still entitled to return under the terms set in our Guarantee section. We recommend that you return your goods by hand or via Royal Mail Special Delivery to ensure the items remain intact while in transit. Please make sure that you obtain proof of postage and that the items are returned as first sent, with gift packaging and tags. Jewellery must not have been worn. Your statutory rights are not affected.

What If I’ve Change My Mind about A Bespoke Ring?

We understand that when you want to surprise your loved one with an engagement ring, there can be potential issues that you didn’t plan for or are out of your control. For example, the ring size can be incorrect, your loved one would like another style of ring, or in the worst case the proposal is not accepted. In these situations, we will allow you to replace (or resize free of charge) the engagement ring for another piece of jewellery of an equivalent value.

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