OUR 30 DAY MONEY BACK GUARANTEE
For your peace of mind, Diamond Rocks offer a 30 day money back guarantee or exchange on online orders excluding earrings. Earrings cannot be returned. In order to receive money back or an exchange on a purchase, the item must be unworn and in the same condition as it was when it was first purchased. Diamond Rocks will assess the state of all returned items and will issue a refund only once the item has been confirmed by Diamond Rocks.
Any bespoke jewellery or items created by the Design Your Own Ring service cannot be returned or exchanged unless the product is faulty (see below for our 'Design Your Own Ring' Guarantee).
'DESIGN YOUR OWN RING' GUARANTEE
We know that there may be times when you create an item of jewellery to give as a gift and it doesnt work out as planned. For example, you may create an engagement ring and your girlfriend would prefer a different style or type of metal. In these cases, Diamond Rocks will allow you to exchange the jewellery for another piece of jewellery of equivalent value. If needed we will give you one free ring resize and we will professionally clean your engagement ring free of charge once during the first year. We also provide a free insurance valuation.
If the diamond you have selected from the 'Design Your Own
Ring' service is not available, we will offer you a diamond of an equal or
better quality for the same price. We will let you know if this is the case and
you will not be obligated to continue with your purchase if you dont want to.
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