1. The Contract
2. The Purchase
3. The Guarantee
The Diamond Rocks Money Back Guarantee
For your peace of mind, Diamond Rocks offers a 30 day money back guarantee or exchange for all diamond jewellery and coloured stone jewellery as long as the item is in the same condition as when first purchased. Diamond Rocks will assess any returned items to verify that they have been returned in the original condition. Earrings cannot be returned. Any bespoke jewellery created by the 'Design Your Own Ring' service cannot be returned or exchanged unless the product is faulty. Special orders or non-standard sizes of diamond jewellery, eternity rings and coloured stone jewellery cannot be returned or exchanged unless the product is faulty.
Our Unique Design Your Own Ring Guarantee
We understand that when you want to surprise your loved one with an engagement ring, there can be potential issues that you didn't plan for or are out of your control. For example, the ring size can be incorrect, your loved one would like another style of ring or in the worst case the proposal is not accepted. In these situations, Diamond Rocks will allow you to replace (or free resize) the engagement ring for another piece of jewellery of an equivalent value.
If the diamond you have selected from the Design Your Own Ring process is not available, we will try our best to offer you a diamond of an equivalent or better quality stone for the same price. You will be informed if this is the case and you are under no obligation to continue with the purchase.
All gemstones can vary slightly in carat weight to what is published on the Diamond Rocks website. This is because sourcing the exact same gemstone for re-orders can be very hard. We are committed to supplying the best available option on orders for gemstone jewellery.
By accepting these terms & conditions you agree to comply with our Guarantee.
All returns must be made within 30 days for money back or exchange and the goods must be in the same condition as when first purchased. Earrings cannot be returned. Any special orders or non-standard sizes of diamond jewellery, eternity rings and coloured stone jewellery cannot be returned or exchanged unless the product is faulty. Returns are not accepted for Groupon, KGB & DealCloud deals.
- We recommend that you return your goods by hand or via Royal Mail Special Delivery to ensure the items are insured in transit. Please make sure that you obtain proof of postage and that the items are returned as first sent, with gift packaging and tags. Jewellery must not have been worn. Your statutory rights are not affected.
5. Security & Privacy
The Diamond Rocks website will ask you to input your Personal Information such as your name, email address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. All your Personal Information is treated as confidential and kept on a secure server. Our secure socket layer software (SSL) is the industry standard and among the best software available today for secure commerce transactions.
Any information that is collected during the order process will only be used by Diamond Rocks to complete the order. Information will be securely stored and not be shared with a third party. We fully comply with all applicable UK Data Protection.
Diamond Rocks are not responsible for the content or privacy practices of other sites which have links on our pages.
By accepting these terms & conditions you consent to your Personal Information being used for processing your order.