Delivery to the United Kingdom
Deliveries to the UK are sent via Royal Mail Special Delivery and are free of charge. Packages are sent for next working day delivery and must be signed for. Tracking numbers can be provided on request.
Delivery to The European Union
After 31st December 2020, deliveries to the EU will be subject to local taxes (VAT) and import duties for the country of delivery. This is as per guidelines from the UK Government. If your country selected in not UK, VAT will be removed in the checkout process.
Delivery to Other Worldwide Countries
Deliveries to the most international countries are sent via FedEx or Malca-Amit. Orders over £2000 are sent free of charge. Shipments outside the UK will be sent excluding VAT but you will be liable for all taxes (VAT) and local duties. Please read our Terms & Conditions.
Delivery to a BFPO Address based outside the EU
If your BFPO address is outside the EU, your VAT is eligible for refund and this refund will be processed upon our checking the details of your BFPO address against the British Forces list at https://www.gov.uk/bfpo/find-a-bfpo-number
How much do you charge for shipping in the UK?
All our jewellery is sent fully insured and free of charge in the UK.
How long does delivery take?
Rings and other jewellery items normally take 15-20 working days to make deliver. In many cases, we make and send the items well within this period. Due to the on-going COVID-19 pandemic, it is currently taking an additional five working days. Delicate and intricate items can take up to 30 working days.
Will my jewellery be sent fully insured?
Yes. Items are sent free of charge by Diamond Rocks using the Royal Mail Special Delivery Next Day service which is fully insured by us with no additional charge (UK mainland only). Please note that this service requires a signature to confirm receipt so please ensure that somebody is available to sign for the package.
Can you ship to a P.O. Box?
Unfortunately for security reasons we are unable to ship to a P.O. Box as a signature is required for the delivery.
Will you ship outside the UK?
We deliver outside the UK using our preferred courier and the service is fully insured. Please call or email us for a price quote. Please note that we will not accept orders from the following countries due to an increase of fraud: Indonesia, Ukraine, Yugoslavia, Lithuania, Egypt, Romania, Bulgaria, Turkey, Morocco, Vietnam, Russia, Pakistan, Malaysia, Nigeria, Israel, Iran, Cameroon, Gambia, and Ghana.
Can I collect my order?
Yes. Please call us on 0800 977 4855 or email us on [email protected]uk to make an appointment.